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Policies

Privacy Policy

We do not rent, sell or loan any information to anyone. All information that you choose to provide us with is kept in strict confidence.

Shipping & Handling

We ship to locations in the USA and Canada. Based on price and delivery estimates, we select the best available shipping method for your order. Our standard shipping methods are USPS Priority Mail and First Class (Tracking & Signature Verifiable) . Shipping charges are calculated based on the actual weight and delivery destination. Delivery to Post Office Boxes must be shipped via USPS.

All shipping time estimates are from the time that your order is shipped, not from the time that your order is placed. If your billing and shipping address differ, a fee will be assessed to cover insurance and/or signature verification services. This helps us to prevent fraud.

If you require an alternate shipping method or special handling, please let us know via email at stregacrafts@gmail.com or custserv@arsenic.com.

International Orders

We do not currently accept orders or ship to non-USA/Canadian locations.

Payment Policies

Our payment transactions are processed by Arsenic & Old Lace through our PayPal Merchant Account. This allows customers to the option of using most major credit cards or with a PayPal account. Transacations appear on your statement as "ARSENICOL", "Arsenic & Old Lace", or "CustServ@arsenic.com".

  1. Cancellation - Our items are hand crafted when you place your order, or are commissioned from a variety of sources. We do not issue refunds just because you, "changed your mind". By placing an order, you commit to payment of the order. If you aren't sure you want something, do not order it.
  2. Returns - All items are carefully hand packed, personally by me (Vinnie) to ensure safety in shipping. In the unlikely event that an item does arrive damaged, please contact me immediately at stregacrafts@gmail.com. I will work with you to resolve the problem, be it making a claim with the postal carrier, or replacing the item. Damaged items will only be exchanged for another item of the same type. Before returning any item, please let us know the reason by sending an email to stregacrafts@gmail.com. If an item can not be replaced, we will issue a refund.
  3. Back Orders / Out of Stock Items - We make every effort to keep our items up to date but occasionally (especially around the holiday season) an item may be temporarily out of stock such as some of the accessories (which we get from one of our trusted sources). If an item is backorderd at the time you place your order, a note will appear under the specific item in your shopping cart. If you don’t want to wait for it to come back in stock, simply remove the item from your card. If you want to order a backordered item, leave it in your card and if it comes back in stock within 30 days, we will automatically send it to you as a separate shipment at no additional cost. If you wish to cancel a backordered item, we will gladly refund you for the amount of the item.

Notices

  1. Sales Tax - Strega Crafts/Arsenic & Old Lace is required to automatically charge and withhold the applicable sales tax for orders billed to or delivered to addresses within the State of Massachusetts. Each customer shall be solely responsible for all sales tax, or other taxes, on orders shipped to any other state.
  2. Price Changes / Typographical Errors - Prices are subject to change without notice. In the event a product is listed at an incorrect price or with incorrect information due to typographical error, error in pricing, or product information received from our craftspeople, Strega Crafts/Arsenic & Old Lace will attempt to contact you before canceling the item that is incorrect.
  3. Links - This site may contain links to other sites on the internet that are owned and operated by other parties. You acknowledge that Strega Crafts/Arsenic & Old Lace is not responsible for the operation of or content located on or through any such site.
  4. Disclosure - Pursuant to current United States Postal Service regulations and other State and Federal laws, Strega Crafts/Arsenic & Old Lace is unable to make claims as to the effectiveness of the products sold in our catalog (print and/or web based) for medicinal, health, or occult purposes. The information provided for your reference is from historical / traditional uses and is intended to help you make an informed decision, not as a substitute for competent medical care or professional advice.
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